Backlinks
| Referring page | DR | Ref. domains | Linked domains | Anchor and target URL |
|---|---|---|---|---|
|
2019 Web Design Trends - Create IT Web Designs
https://createitwebdesigns.com/2019-web-design-trends
createitwebdesigns.com
|
50 | 9 | 56 |
report by ICMI
https://www.icmi.com/Resources/Chat/2015/11/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
2019 Web Design Trends - Create IT Web Designs
https://createitwebdesigns.com/2019-web-design-trends
createitwebdesigns.com
|
50 | 9 | 56 |
A staggering 42% of customers prefer live chat
https://www.icmi.com/resources/2015/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
Eight tips to minimise customer effort and maximise customer satisfaction - C...
https://contactcentresummit.co.uk/briefing/guest-blog-eight-tips-to-minimise-customer-effort-and-maximise-customer-satisfaction
contactcentresummit.co.uk
|
12 | 8 | 94 |
https://www.icmi.com/Resources/Customer-Experience/2017/06/Reducing-Customer-Effort-in-the-Contact-Center
https://www.icmi.com/Resources/Customer-Experience/2017/06/Reducing-Customer-Effort-in-the-Contact-Center
DOFOLLOW
|
|
3 Features a Language Services Partner Should Offer Your Omnichannel Contact ...
https://www.helloglobo.com/blog/3-features-a-language-services-partner-should-offer-your-omnichannel-contact-center
helloglobo.com
|
58 | 9 | 102 |
article
http://www.icmi.com/Resources/Multichannel-Contact-Center/2016/03/Avoiding-the-Omnichannel-Hype
DOFOLLOW
|
|
Upleveling Customer Experience With Text Messaging - Business2Community
https://www.business2community.com/customer-experience/upleveling-customer-experience-text-messaging
business2community.com
|
82 | 2,323 | 23 |
prefer a text message
http://www.icmi.com/Resources/Mobile/2014/03/Texting-to-Surpass-Phone-Calls-for-Business-Communication
NOFOLLOW
|
|
Bilingual: Data Reports 2026
https://wifitalents.com/bilingual-statistics
wifitalents.com
|
73 | 269 | 0 |
Logo of icmi.comSourceicmi.comicmi.com
https://icmi.com/
NOFOLLOW
|
|
Challenging RTO: A Strategic Defense Checklist - WFHAlliance.com
https://members.wfhalliance.com/blog/Details/challenging-rto-a-strategic-defense-checklist-283389
members.wfhalliance.com
|
53 | 1 | 12 |
.
https://www.icmi.com/resources/2025/how-to-defend-remote-and-hybrid-work-contact-center
DOFOLLOW
|
|
Cutting Support Costs with Beta Testing | Centercode
https://www.centercode.com/blog/cutting-support-costs-with-beta-testing
centercode.com
|
72 | 40 | 81 |
growing more impatient
http://www.icmi.com/Resources/Customer-Experience/2015/07/10-Trends-Changing-Customer-Expectations
DOFOLLOW
|
|
Request Exhibit & Sponsorship Information | ICMI Contact Center Expo 2026
https://resources.icmi.com/ccexpo-sponsor-request-info
resources.icmi.com
|
48 | 3 | 4 |
ICMI c/o Informa Connect
https://www.icmi.com/?elq=00000000000000000000000000000000&elqCampaignId&elqTrackId=b822150da0844e8d9cbd7fc7d3b58abe&elqaid=181&elqak=8AF587FA656D74039F75D5DBEB8976F860D5AA73ADAF4E3C579F7367EB9D2DC0F1F5&elqat=2&elqcsid=140&elqcst=272
DOFOLLOW
|
|
Media for FRICTION Book - Roger DooleyFacebookInstagramLinkedInThreadsTwitter...
https://www.rogerdooley.com/media-for-friction-book
rogerdooley.com
|
16 | 21 | 289 |
Being Customer-Centric Is a Requirement, Not an Option
https://www.icmi.com/resources/2020/being-customer-centric-is-a-requirement-not-an-option
DOFOLLOW
|
|
Contact Center Big Data: 3 Things You Need to Know - Blue Ocean
https://blueocean.ca/blog/contact-center-big-data-3-things-need-know
blueocean.ca
|
68 | 7 | 32 |
research conducted by the International Customer Management Institute (ICMI
http://www.icmi.com/About-ICMI/Press-Room/ICMI-Research-Actionable-Data-in-Todays-Multichannel-Contact-Center
DOFOLLOW
|
|
Hearing the Need for Audio Quality
https://www.contactcenterpipeline.com/Article/hearing-the-need-for-audio-quality
contactcenterpipeline.com
|
69 | 29 | 56 |
average “lifespan”
https://www.icmi.com/Resources/2016/Reducing-Attrition-in-Contact-Centers
NOFOLLOW
|
|
Pourquoi avez-vous besoin d’un portail libre-service?
https://blog.c2-itsm.com/fr/portail-libre-service
blog.c2-itsm.com
|
49 | 1 | 62 |
ressources
https://www.icmi.com/resources/2019/the-metrics-of-contact-center-productivity
DOFOLLOW
|
|
Alvaria News & Events: July 2022 | Alvaria News
https://www.alvaria.com/de/company/news/alvaria-news-events-july-2022
alvaria.com
|
54 | 22 | 191 |
Learn More
https://www.icmi.com/contact-center-expo-conference
DOFOLLOW
|
|
Daily Penny Alerts - Bryant Richardson Unveils The Next CX Economy – A Roadma...
https://finance.minyanville.com/minyanville/article/getnews-2025-2-28-bryant-richardson-unveils-the-next-cx-economy-a-roadmap-for-growth-minded-business-leaders
finance.minyanville.com
|
71 | 101 | 217 |
ICMI’s
https://www.icmi.com/resources/2025/icmi-top-25-thought-leaders-2025
NOFOLLOW
|
|
Answering Service For HVAC & More | Gold Cross Answering Service
https://goldcrossansweringservice.com/
goldcrossansweringservice.com
|
— | 0 | 8 |
48% increase in revenue and 40% conversion rate
https://www.icmi.com/resources/2015/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
25 Statistics on the Power of Positive Customer Service - Business2Community
https://www.business2community.com/customer-experience/25-statistics-on-the-power-of-positive-customer-service
business2community.com
|
82 | 2,323 | 23 |
ICMI
http://www.icmi.com/About-ICMI/Press-Room/2013-Mobile-Customer-Service-Strategy-Results-Released
NOFOLLOW
|
|
MetricNet to Present its Latest Research on the ROI of Customer Care at the 2...
http://www.metricnet.com/metricnet-to-present-its-latest-research-on-the-roi-of-customer-care-at-the-2021-icmi-contact-center-expo
metricnet.com
|
12 | 9 | 33 |
ICMI Contact Center Expo 2021
https://www.icmi.com/ccexpo?utm_source=MetricNet
DOFOLLOW
|
|
MetricNet to Present its Latest Research on the ROI of Customer Care at the 2...
http://www.metricnet.com/metricnet-to-present-its-latest-research-on-the-roi-of-customer-care-at-the-2021-icmi-contact-center-expo
metricnet.com
|
12 | 9 | 33 |
The International Customer Management Institute (ICMI)
https://www.icmi.com/?amp;utm_campaign=ICMI19&utm_medium=Press&utm_source=PRWeb
DOFOLLOW
|
|
Kako povećati prodaju preko internet prodavnice | Sajtic
https://sajtic.rs/blog/kako-povecati-prodaju-preko-internet-prodavnice
sajtic.rs
|
60 | 2 | 38 |
Međunarodni Institut za Menadžment Korisnika (ICMI)
https://www.icmi.com/resources/2015/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
International eCommerce Integrated with Your ERP-CRM | Clarity
https://www.clarity-ventures.com/ecommerce/international-marketplace
clarity-ventures.com
|
56 | 41 | 19 |
(no anchor)
https://www.icmi.com/resources/research/2014-multilanguage-customer-support
NOFOLLOW
|
|
Employment Technologies Showcases Job Simulations at ICMI
https://employmenttechnologies.com/news/job-simulations-showcased-at-icmi
employmenttechnologies.com
|
15 | 5 | 64 |
International Customer Management Institute (ICMI) Contact Center Expo & Conference,
https://www.icmi.com/Landings/Campaign/Event/CCExpo18-Brochure-Download?s=HPButton
DOFOLLOW
|
|
Employment Technologies Showcases Job Simulations at ICMI
https://employmenttechnologies.com/news/job-simulations-showcased-at-icmi
employmenttechnologies.com
|
15 | 5 | 64 |
www.icmi.com
https://www.icmi.com/
DOFOLLOW
|
|
3 Keys for Transitioning Agents to Team Leader Roles
https://employmenttechnologies.com/transitioning-agents-to-team-leaders
employmenttechnologies.com
|
15 | 5 | 64 |
recent article,
http://www.icmi.com/Resources/People-Management/2013/07/Transitioning-From-Call-Center-Agent-to-Team-Lead
DOFOLLOW
|
|
Awards
https://www.thinkhdi.com/events/awards
thinkhdi.com
|
73 | 106 | 16 |
ICMI
https://www.icmi.com/
DOFOLLOW
|
|
¿Cómo transforma Agent Assist la experiencia del centro de contacto? - Brain ...
https://brainpod.ai/es/como-transforma-el-asistente-de-agente-la-experiencia-del-centro-de-contacto
brainpod.ai
|
14 | 30 | 1,531 |
Instituto Internacional de Gestión de Clientes (ICMI)
https://www.icmi.com/
DOFOLLOW
|
|
Почему техподдержка (намеренно) невыносима / HabrHabrSearchWrite a publicatio...
https://habr.com/en/articles/305342
habr.com
|
81 | 2,205 | 9,256 |
International Customer Management Institute
http://www.icmi.com/
DOFOLLOW
|
|
AI-powered or Human Translations? A complete guide to choosing the best for y...
https://www.lingpad.com/blog/a-complete-guide-ai-powered-or-human-translations
lingpad.com
|
56 | 4 | 28 |
19% of customer contact centers
https://www.icmi.com/resources/2017/how-languages-impact-customer-experience
DOFOLLOW
|
|
8 Tipps zur Verringerung des Kundenaufwands und zur Maximierung der Kundenzuf...
https://www.calabrio.com/de/blog/8-tipps-zur-verringerung-des-kundenaufwands-und-zur-maximierung-der-kundenzufriedenheit
calabrio.com
|
73 | 98 | 277 |
würden 58% der Menschen bei schlechtem Kundenservice nicht mehr bei einem Unternehmen kaufen
https://www.icmi.com/Resources/Customer-Experience/2017/06/Reducing-Customer-Effort-in-the-Contact-Center
DOFOLLOW
|
|
KPIs and Metrics of a Call Center Dashboard to Report to the C-Suite | Aceyus...
https://www.aceyus.com/kpis-and-metrics-of-a-call-center-dashboard-to-report-to-the-c-suite
aceyus.com
|
43 | 6 | 20 |
white paper
https://www.icmi.com/~/media/Files/Resources/Whitepapers/WP-five9-agent-apathy.ashx
DOFOLLOW
|
|
Klantcontacttweets uit week 1 | CustomerFirst
https://customerfirst.nl/nieuws/2016/01/klantcontacttweets-uit-week-1/index.xml
customerfirst.nl
|
69 | 34 | 164 |
(no anchor)
http://www.icmi.com/Resources/Customer-Experience/2016/01/Customer-Service-Trends-in-2015-and-What-They-Mean-for-2016
DOFOLLOW
|
|
Webex Customer Advocacy Program | Benefits & Opportunities
https://www.webex.com/us/en/dg/customer-advocacy-program.html
webex.com
|
80 | 1,114 | 102 |
ICMI
https://www.icmi.com/
DOFOLLOW
|
|
Accélérer le ROI de vos actions marketing | Informa TechTarget
https://www.informatechtarget.fr/
informatechtarget.fr
|
43 | 3 | 93 |
ICMI
https://www.icmi.com/
DOFOLLOW
|
|
Kênh chat trực tiếp có những tính năng nào? (+Dùng thử miễn phí) | LiveAgent
https://www.liveagent.vn/tinh-nang/tinh-nang-chat-truc-tiep
liveagent.vn
|
15 | 16 | 165 |
4,5 lần
https://www.icmi.com/resources/2015/the-stats-behind-chat-its-popular-and-growing
DOFOLLOW
|
|
Proximity Ambition and the Contact Center
https://www.contactcenterpipeline.com/Article/proximity-ambition-and-the-contact-center
contactcenterpipeline.com
|
69 | 29 | 56 |
Gordon McPhearson
https://www.icmi.com/
NOFOLLOW
|
|
¿Cómo optimizar la tasa de conversión? (Guía completa) - Twaino
https://www.twaino.com/es/blog/marketing/como-optimizar-la-tasa-de-conversion-guia-completa
twaino.com
|
15 | 25 | 2,104 |
El 53%
https://www.icmi.com/Resources/Chat/2015/11/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
How Live Chat Improves Customer Service | Chameleon Sales GroupTrueCore
chameleonsales.com
|
7 | 1 | 109 |
recent study done by ICMI
https://www.icmi.com/Resources/Chat/2015/11/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
The New “Connected” Contact Center | RingCentral Blog
https://www.ringcentral.com/us/en/blog/the-new-connected-contact-center
ringcentral.com
|
79 | 846 | 1,263 |
International Customer Management Institute
https://www.icmi.com/
DOFOLLOW
|
|
How to integrate Salesforce with Live Chat?
https://sleekflow.io/blog/salesforce-live-chat-integration
sleekflow.io
|
20 | 75 | 412 |
In fact
https://www.icmi.com/resources/2015/the-stats-behind-chat-its-popular-and-growing
DOFOLLOW
|
|
What is Customer Lifetime Value? [Formula & Examples]Tidio - AI customer serv...
https://www.tidio.com/blog/customer-lifetime-value
tidio.com
|
80 | 1,209 | 131 |
63% of millennials go for a live chat
https://www.icmi.com/resources/2015/the-stats-behind-chat-its-popular-and-growing
DOFOLLOW
|
|
Helping CTI Analysts Approach and Report on Emerging Technology Threats and T...
https://www.sans.org/blog/helping-cti-analysts-approach-and-report-on-emerging-technology-threats-and-trends-part-2
sans.org
|
80 | 1,205 | 291 |
AIM
https://www.icmi.com/resources/2017/using-aim-to-tell-better-stories-and-move-the-needle
DOFOLLOW
|
|
First call resolution - Wikipedia
https://en.wikipedia.org/wiki/First_Call_Resolution
en.wikipedia.org
|
95 | 305,439 | 602 |
"Seven Metrics to Watch for Call Center Success"
https://www.icmi.com/resources/2011/seven-metrics-to-watch-for-call-center-success
NOFOLLOW
|
|
The Ultimate Guide To Live Chat Software
https://www.click4assistance.co.uk/ultimate-guide-to-live-chat-integration-software
click4assistance.co.uk
|
48 | 55 | 276 |
4.5 times
https://www.icmi.com/Resources/Chat/2015/11/The-Stats-Behind-Chat-Its-Popular-and-Growing
DOFOLLOW
|
|
Prepare your contact center for holiday rushBandwidth Logosearchcloseshare on...
bandwidth.com
|
68 | 85 | 54 |
ICMI
https://www.icmi.com/resources/2024/customer-channel-preferences-are-changing
DOFOLLOW
|
|
Rapid Qualitative And Case Studies Using Ca — The National Science Fair
https://www.tnsf.org/rapid-qualitative-and-case-studies-using-ca
tnsf.org
|
— | 0 | 198 |
Call Center
http://www.icmi.com/
DOFOLLOW
|
|
Press 1 For Nick I About Me I Customer Service I Customer Experience
https://press1fornick.com/about-nick-glimsdahl
press1fornick.com
|
8 | 1 | 38 |
ICMI
https://www.icmi.com/resources/authorbio?authorID={7FCD6FD6-FB6C-4650-9465-7F099D2DB16F}
DOFOLLOW
|
|
Software pro živý chat zdarma pro vaše webové stránky (+video)
https://www.live-agent.cz/akademie/bezplatny-software-pro-zivy-chat
live-agent.cz
|
16 | 20 | 162 |
Icmi
https://www.icmi.com/resources/2015/the-stats-behind-chat-its-popular-and-growing
DOFOLLOW
|
|
Contact Center Automation: Benefits & ExamplesSynthflowSynthflowLinkedInX (Tw...
https://synthflow.ai/blog/contact-center-automation
synthflow.ai
|
20 | 87 | 99 |
Harvard Business Review
https://www.icmi.com/resources/2013/what-customers-really-want
DOFOLLOW
|
|
Five Reasons to Transition to a WFO Solution in 2021 - CX Today
https://www.cxtoday.com/uncategorized/five-reasons-to-transition-to-a-wfo-solution-in-2021
cxtoday.com
|
75 | 271 | 417 |
Research
https://www.icmi.com/resources/2019/employee-engagement-in-the-contact-center
DOFOLLOW
|
|
Are your agents about to sue you for mental abuse? - evaluagentcomparison-min...
https://www.evaluagent.com/knowledge-hub/call-centre-mental-health
evaluagent.com
|
15 | 18 | 24 |
major management problem
http://www.icmi.com/Resources/People-Management/2012/11/High-Absenteeism-Treat-the-Illness-Not-the-Symptoms
NOFOLLOW
|
Frequently Asked Questions
How many backlinks does icmi.com have?
The backlinks page for icmi.com shows all individual inbound links discovered in our crawl of the web. Each backlink represents a hyperlink on another website that points to a page on icmi.com. Use the filters to narrow results by dofollow/nofollow status, domain rating, or anchor text.
What is a backlink?
A backlink is a hyperlink on one website that points to a page on a different website. Backlinks are one of the most important ranking factors in search engine algorithms because they act as votes of confidence from other sites. The more high-quality backlinks a domain has, the more authority search engines assign to it.
Are the backlinks to icmi.com dofollow or nofollow?
Backlinks to icmi.com include both dofollow and nofollow links. Dofollow links pass link equity (ranking power) to the target site, while nofollow links include a rel="nofollow" attribute that tells search engines not to pass authority. Both types contribute to a natural backlink profile, but dofollow links carry more SEO weight. You can filter by link type using the rel filter above the table.
How often is backlink data updated?
Backlink data is updated monthly when our web crawler completes a new cycle. Our pipeline processes billions of web pages to discover new backlinks, track lost links, and update domain authority scores. The freshness of data depends on when our crawler last visited the referring pages.